Return Policy

We are committed to your satisfaction. If you are not happy with your order, please review our return policy below.

1. Return Eligibility

Returns must be requested within 7 days of delivery.
Item must be unused, undamaged, and in its original packaging.
Personalized or custom-made items are non-refundable unless defective.

2. Non-Returnable Items

The following items are non-returnable:
– Clearance or final sale items
– Items without original tags or packaging
– Used or damaged products not due to our error

3. Return Process

1. Contact us at aurazenlife8@gmail.comwith your order number and reason for return.
2. Wait for our approval and return address.
3. Ship the product back using a trackable method.
4. Once received and inspected, we will notify you of the refund status.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

5. Refunds

Approved refunds will be processed within 7 business days to your original payment method.
Original shipping fees are non-refundable.

6. Exchanges

At this time, we do not offer direct exchanges. Please return the item and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of delivery with photos and details.

8. Contact Us

Email: aurazenlife8@gmail.com
If you have any questions regarding returns or refunds, feel free to reach out!